FAQs about Orders and Deliveries and the COVID-19 virus
We have started accepting pre-paid orders on most products sold on Jaipurtohome.com and will be delivering them in Orange and Green zones, in accordance with the Central and respective State Government guidelines. In red zones, we continue to accept and deliver pre-paid orders for essential products only
Last updated on May 4, 2020
1. Are you delivering non-essentials from May 4 in all (green, orange and red) zones?
We're excited to let you know that as per the latest government guidelines, we have started accepting pre-paid orders on most products sold on Jaipurtohome.com and will be delivering them in Orange and Green zones, in accordance with the Central and respective State Government guidelines. In red zones, we continue to accept and deliver pre-paid orders for essential products only.
For the safety of our customers and delivery associates and to maintain social distancing, all deliveries by Amazon will continue to be no-contact. You can check the delivery availability in your area by entering your pin-code while placing the order or at Checkout.
For more details, click here.
2. I am still unable to place order of non-essential products although based in Green/Orange zone.
We are currently ramping up our operations to serve all products in Green/Orange zones (unless not allowed by the state govt.) We are constantly updating the list of products as we gear up our operations. We are working with our sellers to make products available to our customers. We would request you to try again later.
3. When will Pay on Delivery services resume?
For the safety of our customers and delivery associates and to maintain social distancing, we have temporarily suspended Pay-on-Delivery option to avoid cash exchange during delivery.
4. I have already placed order, but it is showing a long delivery date?
We are gearing up our operations to start delivering all products to Green/Orange zones following the Central and respective State Government guidelines. Hence, deliveries may take longer than usual. We appreciate your patience in this regard.
5. What about my pending non-essential prepaid order? When will I receive it?
Based on the latest Govt. guidelines effective May 4, we have started processing existing orders containing non-essential items to locations falling under Green/Orange zones. You will be notified via email and on the app once orders are processed.
6. Can we still create returns for the orders?
Yes, you can create returns by visiting Your Orders. However, the returns pick up timeline may be longer than usual.
7. When will you pick-up my return order?
We are prioritizing our fulfillment and operations to deliver products which our customers would need as they continue to stay at home. We will notify you on when we can schedule the return-pick. We appreciate your patience in this regard.
8. Is it safe to receive orders?
For guidance on COVID-19, please refer to the World Health Organization website
9. What is www.jaipurtohome.com doing to keep customers and employees safe?
Customer safety is of utmost importance to us and we are closely monitoring the impact of COVID-19. Learn more about what we are doing to ensure the safety and support of our customers, communities, and employees during this difficult time on the Jaipur to home Day 1